Interactive Dashboards in Dynamics CRM 2016 | MS CRM Basics Video

Interactive dashboards in Dynamics crm 2016

Interactive Dashboard is a new type of Dashboard added in Dynamics CRM 2016 which is meant to use on Interactive Service Hub, a new feature added in CRM 2016. Interactive Service Hub is a one stop place for service desk agents to manage all their tasks. Not many businesses started using this feature and it seems like Microsoft is testing one new tool for service desk organizations.

In this article we will talk about the basics of Interactive Dashboards in Dynamics CRM 2016, its components and how to use to them in Interactive Service Hub.

A video attached explains about Interactive dashboard.

Interactive Dashboards

Interactive Dashboards mean to display in Interactive Service hub, a new featured introduced in Dynamics CRM 2016.

For service reps, the interactive experience dashboards will become a one-stop workplace to view their workload information and take actions.

The interactive experience dashboards come in two flavours: multi-stream and single-stream. In addition, multi-stream dashboards can be home page or entity specific dashboards.

Interactive Dashboards

Interactive Dashboards can be the standard dashboard or entity specific.

Enable Interactive Dashboards

In order to create an Interactive experience Dashboard for a particular entity, it need to be enabled for the entity.

Create A New Interactive Dashboard

What is new in application navigation of dynamics CRM 2016

Microsoft Dynamics CRM 2015 Release Preview Guide

Microsoft has released the preview guide for Microsoft Dynamics CRM 2015.

Through this release Microsoft expects to bridge the gap between sales and marketing departments by making them enabled to work together.

The document outlines the capabilities of its upcoming Customer Relationship suite products - Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM Online (2015 Update), Microsoft Dynamics Marketing (2015 Update) and Microsoft Social Listening (2014 R2).

Please find the Microsoft Dynamics CRM 2015 Release Preview Guide

Microsoft Dynamics CRM 2013 User Experience Overview [Video]

The new Microsoft Dynamics CRM has a cleaner, faster and more intuitive user interface, all to drive your productivity. In this video, Eric Boocock, Senior Product Marketing Manager at Microsoft Dynamics shows new elements like the touch enabled navigation model, a new version of the customer record, a new command bar and more. Eric also demos the new Microsoft Dynamics CRM, in Firefox. Learn more about Microsoft Dynamics CRM vision at http://www.microsoft.com/en-us/dynami...