Interactive dashboards in Dynamics crm 2016
Interactive Dashboard is a new type of Dashboard added in Dynamics CRM 2016 which is meant to use on Interactive Service Hub, a new feature added in CRM 2016. Interactive Service Hub is a one stop place for service desk agents to manage all their tasks. Not many businesses started using this feature and it seems like Microsoft is testing one new tool for service desk organizations.
In this article we will talk about the basics of Interactive Dashboards in Dynamics CRM 2016, its components and how to use to them in Interactive Service Hub.
A video attached explains about Interactive dashboard.
Interactive Dashboards
Interactive Dashboards mean to display in Interactive Service hub, a new featured introduced in Dynamics CRM 2016.
For service reps, the interactive experience dashboards will become a one-stop workplace to view their workload information and take actions.
The interactive experience dashboards come in two flavours: multi-stream and single-stream. In addition, multi-stream dashboards can be home page or entity specific dashboards.
Interactive Dashboards
Interactive Dashboards can be the standard dashboard or entity specific.
Enable Interactive Dashboards
In order to create an Interactive experience Dashboard for a particular entity, it need to be enabled for the entity.
Create A New Interactive Dashboard
For service reps, the interactive experience dashboards will become a one-stop workplace to view their workload information and take actions.
The interactive experience dashboards come in two flavours: multi-stream and single-stream. In addition, multi-stream dashboards can be home page or entity specific dashboards.
Interactive Dashboards
Interactive Dashboards can be the standard dashboard or entity specific.
Enable Interactive Dashboards
In order to create an Interactive experience Dashboard for a particular entity, it need to be enabled for the entity.
Create A New Interactive Dashboard
